Apron Podcast

Responding to Negative Restaurant Yelp Reviews

Responding to Negative Restaurant Yelp Reviews
Breaking Bad News

 
 
00:00 / 00:38:21
 
1X
 

How to deal with negative reviews that challenge a restaurant’s reputation is the big focus in this episode as Host Jeff Hahn welcomes Restauranteur Chris Watkins.  In addition to covering techniques to respond to negative online reviews by unreasonable customers, Jeff and Chris talk about how to develop a culture of service inside a restaurant.