Responding to Negative Restaurant Yelp Reviews

October 31, 2019

Responding to Negative Restaurant Yelp Reviews
Breaking Bad News

00:00 / 38:21

Podcast Description

How to deal with negative reviews that challenge a restaurant’s reputation is the big focus in this episode as Host Jeff Hahn welcomes Restauranteur Chris Watkins.  In addition to covering techniques to respond to negative online reviews by unreasonable customers, Jeff and Chris talk about how to develop a culture of service inside a restaurant.

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Breaking Bad News, Apron Food & Beverage Communications’ podcast, is about food brands, recalls, withdrawals, alerts and issues, and the way they’re treated in the press and on social media.