Podcast
Crisis tactics with reputation management expert Bill Coletti
It’s a special episode of Breaking Bad News as host Jeff Hahn welcomes crisis communications and reputation management expert Bill Coletti. Jeff talks to Bill about his recent book, Critical Moments, where he reveals how organizations can build reputational excellence by meeting the needs and expectations of the public. Jeff and Bill also look in…
Podcast Description
It’s a special episode of Breaking Bad News as host Jeff Hahn welcomes crisis communications and reputation management expert Bill Coletti. Jeff talks to Bill about his recent book, Critical Moments, where he reveals how organizations can build reputational excellence by meeting the needs and expectations of the public.
Jeff and Bill also look in depth at a high-profile crisis communications case study, the food allergy death of a British teenager after eating a birthday meal at a popular UK burger chain. How was the company’s response? The two crisis experts give their assessment.
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Breaking Bad News, Apron Food & Beverage Communications’ podcast, is about food brands, recalls, withdrawals, alerts and issues, and the way they’re treated in the press and on social media.