Crisis Messaging Part III-The Apology Trail

January 30, 2020

Crisis Messaging Part III-The Apology Trail
Breaking Bad News

00:00 / 00:42:33

Podcast Description

In this episode, host Jeff Hahn explores one of the most overused things that leaders communicate in a crisis, the apology. Jeff wraps up his series on crisis messaging with guest co-host Russ Rhea with an in-depth look at the “mortification strategy” in image restoration. You’ll hear both good and bad examples of apologies in crisis situations including Chef Mario Batali, McDonalds and KFC.

Jeff will also reveal the eight characteristics of a good apology and the best timing to make an apology.

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Breaking Bad News, Apron Food & Beverage Communications’ podcast, is about food brands, recalls, withdrawals, alerts and issues, and the way they’re treated in the press and on social media.