It’s a special episode of Breaking Bad News as host Jeff Hahn welcomes crisis communications and reputation management expert Bill Coletti. Jeff talks to Bill about his recent book, Critical Moments, where he reveals how organizations can build reputational excellence by meeting the needs and expectations of the public. Jeff and Bill also look in […]
How to deal with negative reviews that challenge a restaurant’s reputation is the big focus in this episode as Host Jeff Hahn welcomes Restauranteur Chris Watkins. In addition to covering techniques to respond to negative online reviews by unreasonable customers, Jeff and Chris talk about how to develop a culture of service inside a restaurant.
In this episode, Jeff Hahn and guest co-host Libba Letton discuss what caused a recent recall involving American Beef Packers. Jeff and Libba also cover the different classes of food recalls and government requirements on when to issue a press release.
Crisis communication expert Jeff Hahn and guest host Laura Zappi look back on the notable food recalls in July 2019. They also unravel the confusion over “Best if Used By” food labels.
What does it take for a company to return normal following a crisis such as a food recall? In this episode, Jenny and Jeff also discuss the role plastic plays in food recalls before revealing the “Recall of the Month.”
Food PR experts Jeff Hahn and Jenny Gregorcyk provide some insight on how communications strategy or a lack thereof is impacting the public conversation of a recent, high-profile ground beef recall.
Nano-influencers are people who have as few as 1,000 followers and are willing to advertise products on social media. Jeff and Jenny suggest a formula to assess which Nano-influencers might be best for a specific campaign.
The rise of “Belief-driven buyers” is the focus of this edition of the Breaking Bad News podcast. Jenny Gregorcyk and Jeff Hahn point to some new research on how most consumers are now buying or boycotting brands because of the brand’s position on a social or political issue.
In this episode, Jeff reviews the 5 components of delivering bad news in crisis situations with an emphasis on the final component, delivery methods.
Media Trainer Russ Rhea talks to Crisis Communication Strategist Jeff Hahn about the recipe for putting together a crisis response team. The first 90 minutes count the most for organizations facing a new crisis and the response has to be activated by a team.
Jeff Hahn is joined by media trainer Russ Rhea to discuss two invaluable models in crisis communication: Reputation Dissonance and the Predictive Interviewing Model. Russ and Jeff cover the 3 big decision points reputation managers need to make to restore normalcy during a crisis.
It’s “Recall of the Month” time. Jenny and Jeff look back on some of the high profile food recalls over the previous month. RXBAR, Shamrock Farms milk and Perdue Farms were among the brands making news. In this episode, we study the recalls, how the media treats those recalls and unveil the most prominent food recall of the month.
In this episode we wrap up 2018 by reviewing the findings of two recent studies regarding negative news about food, including how search interest drives the news cycle, the influence of syndication and the latest in negative news story duration stats.